FAQ * Berlin Bike Rental
How can I rent a bike?
We give you different possibilities to the rent a bike
Online booking
If you decide to book the bikes online in advance, you have to pick them up from our main rental points. Which are: Grunerstr 5-7 corner Dircksenstr, located near Alexanderplatz, Müller-Breslau-Str. 14a, located near Zoologischer Garten and Warschauerstr. 46, located near East Side Gallery.
Offline rental
If you decide to rent a bike spontaneously, you can visit one of our main rental point or rent a bike nearby from our partners. You can find whole list of partners on rental point map.
Is it possible to pick up a bike at one place and leave it at another?
No. At present you have to bring the bike back to a pick up station. We are planing to simplify the pick up and return procedure and we will introduce this service shortly.
What if I lose the bike or it will be stolen?
A fine of 100€ is due. When you lock the bike properly it is very unlikely it will get stolen.
Do I have to do a road test before the journey?
You must carry out a road test before the journey to ensure, that the bike, which has been rented is roadworthy, lights, brakes, tire pressure and wheel function well and saddle height is right. In case of problems with the bike the rental point/mediator must be informed immediately. Bikes with defects cannot be rented. Complaints must be made within 10 minutes of the bike being rented; otherwise there is no possibility of compensation (indemnity). Further use is then at your own risk.
What is a tandem bike?
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A tandem is a bike built for two adults. Both adults will need to pedal.
Do baskets come with the bike rentals?
Yes. Most of our bikes are equipped with baskets.
Do I have to lock my bikes?
Yes. You must keep your bikes locked at all times when you’re not using them.
Do I need a document, if I want to rent a bike?
Yes. This can be personal ID or passport.
Do you rent electric powered or motorized bikes?
No. We only rent human powered bikes.
Do you have bicycles and accessories for children?.
Yes. You can rent trailers for children.
What happens if I get a flat tire?
If you get a flat you should call us. If we can get to you to fix it we will. If we can’t just take your bike to the nearest bike shop, get it fixed and save the receipt.
What are your hours of operation?
You can rent a bike 7 days a week. We’re open from 9AM to 6PM. Our partners have own opening and closing hours.
What if I lose the key or lock?
A fine of 14€ is due.
What happens in case of accident?
In case of accident the company assumes no liability. The customer is recommended to have his own insurance.
Should I book in advance?
It is advisable to book in advance especially in the summer when there is a very high demand.
Can you accommodate larger groups?
Yes. We have a large supply of bikes and equipment.
Do the bikes have lights?
Yes. All our bikes have lights.
Are the saddles adjustable?
The saddles are adjustable and should be fixed to the correct height before you start your journey.
Will you give us a bike lock?
Yes. Lock is included in the rental price.
What happens when rented bike damages during the rental period?
You are liable for all damage that occurs to the rented bike, except damage caused by natural wear.
Do you provide helmets?
Yes we do. Additional fee for the helmet is 4€.
Do you offer insurance?
No we don’t. We only offer theft protection package, which reduces the liability of a customer from 100 to 50 Euros for additional fee of 3 Euros
What is a duration of a rental ?
Standard duration of a rental is one day. One day means from 9am untill 12am. Although our main rental point is closed at 6pm, you can still return the bikes later. The rental point manager will instruct you on this issue. Our partners have own opening and closing hours, so please take advise from them.
Do you also rent bike trailers?
Yes we do. Please look at equipment price list on our website for more information.